Had to repair my front and rear bumper through my insurance and learnt that they specialized and trained by many German car makers. If you have an Audi, this is the place to choose crash repair work. Paula was the person assisting me for the whole procedure. She was timely in responding to questions and always picked up the phone. They did an excellent task handling the insurance and made the entire process really smooth and simple. She also detailed my car which was over and beyond. I needed to return months later on for some guarantee work due to loose plastic trimming and Paula took care of it without delay. Without a doubt, the finest location for body repair especially if you have Audi. Volkswagen likewise utilizes them prior to sending their vehicles to dealerships after they get here from the factory.
Roswell Collision Center
After 10 years as a vehicle body and service center in Arlington, TX, we think we have earned a fair bit of appreciation from our clients. We're sure that you'll desire to leave a favorable review after we have ended up working on your automobile's interior, exterior, or engine. Why do not you contact us right away for a rate quote or to talk about body work, paint jobs, engine work, as well as traditional vehicle restoration?
My Porsche was in an accident, however luckily Katelyn and Robert at Sterling Collision were there to help make sure it was fixed and returned as if it was brand-new. Katelyn and Robert are extremely proficient at what they do, and they take pride in their jobs. They interacted incredibly well throughout the entire procedure of the repair, even if it was bad news. I would extremely suggest Sterling Collision for the work that they did, and for the professional individuals they utilize.
Went here as one of AAA suggestions. Might not enjoy with the ended up work. Took a bit longer than I prepared for however that was due to their high requirements. Tiffany was fantastic with interacting updates. Extremely satisfied.
Just recently completed the 2nd go to for my Audi RS5 in a little over a year. After the very first, extremely substantial particles damage, I was going to trade the work but the cars and truck performed by Sterling was so excellent that I totally U-turned and it resembles brand-new and a "keeper". A recent small rear end fix left me without any fret about the pearl impact Audi paint finish match or undoubtedly any process they had to do, after the first experience. This location would be pricey if by yourself dime however as you can go where you pick for insurance moneyed repairs, do not go anywhere else with your Audi, Bentley, BMW, Lambo, Porsche. Props not only for Robert and Katelyn at the consumer facing end, however also for the folks doing the wonderful work on the cars and trucks behind the scenes.
We have had absolutely nothing but impressive serivce from Roswell Collision. They always exceed and beyond what we have actually brought our vehicle in for. We are repeat clients and would rule out going anywhere else.
Unrecommended and inappropriate body shop. In spite of the satisfying body work, there are too numerous unfavorable factors that leave me not able to recommend Sterling Collision to fellow Yelpers-- inappropriate turn-around time, over-inflated prices, and absence of customer support: 1) ** Long Turn-around time ** I worked with Jeremy. It took 8 weeks for Sterling to fix my vehicle. Other stores quoted me a 2 week turn-around time to do the exact same work. Versus my better judgement I opted for Sterling who initially estimated me 4 weeks. I presumed the extra 2 weeks' time at Sterling versus other shops would guarantee a much better job. I was incorrect. Four weeks quickly developed into 6 weeks ... 7 weeks ... then 8 weeks. After the five week mark I started to inquire about about the status of the cars and truck-- I was provided the very same excuse on 3 various occasions: "the automobile is being buffed out." Seriously? For three weeks? Exactly what this extensive time duration totals up to in dollars: 8 weeks of a vehicle leasing (smallest economy vehicle) runs an additional $1800 plus taxes and fees. I can comprehend renting an automobile for 2 weeks-- but 2 months is undesirable. Their process: As quickly as you drop off your cars and truck, they tear down your automobile so you cannot change your mind. Then they let it being in the store for 7 days while they "process documents." A week later on they order the parts which takes 3 days to show up. Then they continue to deal with your vehicle ... as their personnel likewise works on other vehicles. If your car is not a Maserati or Ferrari it is not a concern. This process equates into months of waiting and waiting with car rental costs accumulating on top of their currently inflated repair costs. 2) ** Over-inflated Prices ** Other shops priced estimate one third of exactly what Sterling charges. When Sterling saw my independent appraisal costs, they padded another $4400 on top of the composed appraisal without substantial justification. To be fair, the independent appraiser did caution me that Sterling is popular in the market for over inflating the repair costs, yet I figured I 'd pay a little bit more loan for better results. Was their body work great? Sure. I cannot grumble. Was it worth the additional time, car rental, and body work expenses? No. There are lots of other body stores who do equally great. 3) ** Lack of Customer Service ** Dropping off ones vehicle is a cinch. The check in procedure goes unhitched. It's getting your cars and truck back where the problems begin. Once I dropped off my vehicle I never ever heard back from the service representative. After 4 weeks I was the one who had to call to discover how the repair works were going. I was informed it 'd be all set the next week. The next week came and I was the one to call once again. No proactive initiative on Sterling's end to provide updates as other body shops do. I was told once again that they required a couple of more days. This went on once again the next week. Then I called yet again. There is a lack of communication between the store and the consumer. I found this as similarly discouraging as the prolonged repair work time and overinflated repair expenses. Bottom line: This location is most likely a captivating location for Maserati and Ferrari owners. However for BMW, Mercedes and Audi owners Sterling is a nightmare. Be forewarned.
Sterling Collision Center facility and the staff who run this area are excellent! Individuals are friendly, detail oriented, courteous, outstanding communicators, experienced, and to top everything off the store does high quality, extensive work worthwhile of my beastly M3. Reception gals have actually been well trained at not simply welcoming however also how to make folks going through generally a nerve-wracking and aggravating life occasion feel safe and at house. Mike and Tiffany are down to earth good folks who own their craft when they take repair work price quotes, keep you in the loop on exactly what's happening with the lorry, and provide exactly what they state they will do. The store itself is remarkable - big, clean, professional. They provide a quick tour which I highly recommend taking to understand just how different this shop is than other in the area. Whereas I hope I never need their services again, should another mishap accompany my vehicle, I know precisely where I am bringing it for repair!
It has been the 3rd time I have actually been assisted by STERLING COLLISION CENTER, LLC. Due to the fact that my experiences have actually been all excellent, I am a repeat consumer. From the reception of the automobile, communicating the information of the work, keeping me upgraded of the development, and providing the automobile as it was arranged. The quality is so fantastic, that you could NOT guess what has been repaired. I handled Tiffany Carroll, besides that she is personalized, she is really educated of the effect a cars and truck damage might have. I highly suggest STERLING COLLISION CENTER, LLC, Tiffany Carroll and her whole team to repair any damage a vehicle could have.
Collision Center Reviews
Our precious cars and truck was struck. After getting a recommendation from the dealership about Sterling, we took it there that exact same day. Two months in we finally get the vehicle back, understandable considering the arrival time of the parts and the volume of other cars and trucks to be dealt with. The quality of the work was remarkable. Then we discovered a "minor" mistake: the door that was changed was a various trim from the initial one. After bringing this up with Paula, she made the effort to guarantee the cars and truck would be fitted with the right door with a much shorter reverse time. They even fixed a few scratches on the hood, complimentary of charge as courtesy. And now the automobile is back in its beautiful condition. Thank you Paula for satisfying our needs as quickly as possible.
Collision Center Honda
Simply chosen up my partner's Audi. Finally able to meet Katlyn. She had actually been a remarkable help these past 3 months. She was really practical and had the ability to shift through the insurance problem. Customer care was exceptional. The car looks and flights like a brand-new vehicle. Everyone in the lobby was really practical and polite. Richard completed the paperwork and described all the work that was done.
I recently went to Sterling and worked with Paula to fix damage on my A4. Of all, I had actually formerly gone to ICC Collision Centers at the recommendation of South Coast Audi, and it was a catastrophe to state the least. ICC was slow and when I got my cars and truck back, I had to have them retouch some excess paint leftover, such a novice mistake and lack of focus on information; they also overlooked other fundamental instructions. The Geico inspector Kareena at this location was not really valuable or responsive. In the end, I paid more than my deductible due to political BS, incompetence, unwillingness to deal with each other, and poor customer service (Geico's end); I was likewise stuck in a rental beyond what Geico would cover due to that. This time, I went to Sterling at the suggestion of Audi in Mission Viejo. Night and day to state the least. Paula was fantastic to handle and the Geico adjuster she dealt with was very timely and provided no problem when authorizing supplements. The quality of work at Sterling was exceptional and I got a number of status updates a week. I will without a doubt return to Sterling if I require any future repairs.
What this substantial time period amounts to in dollars: 8 weeks of a cars and truck rental (tiniest economy vehicle) runs an additional $1800 plus taxes and charges. Their process: As soon as you drop off your automobile, they tear down your vehicle so you cannot change your mind. They continue to work on your automobile ... as their staff likewise works on other cars. 2 months in we finally get the automobile back, understandable thinking about more info the arrival time of the parts and the volume of other cars to website be worked on. The automobile looks and rides like a brand-new car.